Warranty Terms & Conditions

1-Year Warranty Policy

We stand behind the quality of our products. All purchases made directly from Hooga Playroom are covered by a 1-year limited warranty from the date of purchase.

What’s Covered:

• Manufacturing defects in materials or workmanship
• Structural or functional faults not caused by misuse
  

What’s Not Covered:

• Normal wear and tear
• Damage caused by misuse, abuse, or accidents (e.g. dropping, overloading, or using the product in ways not intended)
• Modifications or repairs not authorised by us
• Damage due to exposure to water, heat, or unsuitable storage
• Products purchased second-hand or from non-authorised sellers

How Long Is the Warranty Period?

• This warranty lasts for 12 months from the date of purchase as indicated on your receipt or order confirmation.

How to Claim:

1. Email us at info@hoogaplayroom.com  with your order number, photos, and a description of the issue.
2. We aim to respond within 2–3 working days.
3. If approved, we’ll arrange for a replacement part, replacement product, a refund or store credit.

Important Notes:

• Warranty applies to original purchasers only and is non-transferable.
• Proof of purchase is required.
• This warranty is in addition to your legal rights under UK consumer law.