Thank you for choosing to shop with our store! We sincerely appreciate your business, and we want to assure you that we are committed to providing a fast and efficient shipping experience for your order. Please take a moment to review our shipping policy below, specifically tailored for orders being shipped to the UK.

Shipping Costs: ( FREE standard Shipping)

For deliveries within the UK mainland, standard shipping is offered FREE of charge. If you prefer express delivery, a fee of £6.99 will apply, ensuring delivery on the next working day.

For remote areas in the UK, including Northern Ireland, Scottish Highlands & Islands, Isle of Man, Channel Islands, and Isle of Scilly, standard shipping is available at a cost of £11.99, with a delivery timeframe of 3-6 working days. Alternatively, express delivery is an option at a fee of £19.50, ensuring delivery on the next working day.

Please note that our operational days are Monday to Friday, excluding bank holidays. Unfortunately, we are unable to deliver to British Overseas Territories, BFPO, or PO Box addresses.

Delivery Time:

The delivery time for your order depends on the shipping method you choose during checkout. Generally, standard delivery takes approximately 3-5 business days, while express delivery can be expected within 1-2 business days.

International Shipping:

At this time, we regret to inform you that we do not offer international shipping outside of the UK. We apologise for any inconvenience this may cause.

Shipping Methods:

To cater to your needs, we offer a range of shipping methods for orders within the UK. These options include standard delivery and express delivery. During the checkout process, you will be presented with the available shipping methods along with their associated costs.

Processing Time:

Our dedicated team works diligently to process and dispatch all orders within 1-2 business days from the time of receiving your order. Please be aware that any orders received after 12:30 pm GMT/BST may not be processed until the following business day. Additionally, orders placed on weekends or bank holidays will be processed on the next business day.

Shipping Restrictions:

Certain items may have shipping restrictions for specific locations within the UK. In some cases, additional documentation or fees may be required for shipping. If your order is affected by any such restrictions, we will reach out to you promptly to discuss alternative options.

Shipping Updates:

Once your order has been shipped, you will receive a confirmation email containing tracking information. This tracking information will allow you to monitor the status of your shipment and get an estimate of the delivery time.

Our team is dedicated to ensuring that your order is handled with utmost care and shipped promptly. We truly value your business, and if you have any questions or concerns regarding our shipping policy, please do not hesitate to reach out to us at [info@hoogaplayroom.com]. We are here to assist you.